NTK-10009 — Refund and Dispute Management Workflows¶
| Field | Value |
|---|---|
| Status | New |
| Priority | High |
| Assignee | Unassigned |
| Reporter | sam.patel |
| Created | 2025-02-22 |
| Updated | 2025-02-22 |
User Story¶
As a guest services manager, I want structured dispute workflows with escalation tiers and automated notifications, So that refund requests are resolved consistently and chargebacks are minimized.
Solution Design¶
Affected Capabilities¶
| Capability | Impact |
|---|---|
| CAP-5.5 Refund and Dispute Management | enhanced |
| CAP-5.4 Financial Reporting and Reconciliation | enhanced |
Affected Services¶
Architecture Decisions¶
- ADR-NTK10009-001
- ADR-NTK10009-002
- ADR-NTK10009-003
Labels¶
capability-gap, svc-payments, finance